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Best Practice Measurement & Reporting to Help Your Retailers Grow, Powered by Data Science & Interactive A.I.
Recent Press
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Automotive News
AI Gains Ground in the Auto Industry
December 2025
Auto industry consulting firm Pied Piper found a way in 2025 to use AI on a grand scale. Its new Dealership Facility Consistency Study leveraged AI to analyze more than 540,000 satellite and street-view images of 18,662 U.S. auto dealerships. CEO Fran O’Hagan said the study took about a month to finish, a fraction of the time typically required for a study of its size. Read More >
Automotive News
Chevy dealerships tops for consistent look across all U.S. stores, study finds
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November 2025
Chevrolet dealerships maintain the most consistent look in the U.S. compared with their rivals, according to Pied Piper’s new Dealership Facility Consistency Study. The dealership consulting firm’s Look-Alike Index measured the variation of features and quality picked up by its AI computer vision model. It relied on satellite and street-view images of more than 18,000 dealership stores across the country to formulate its rankings. Manufacturers ... Read More >
Press Release: CHEVROLET RANKED #1 FOR DEALERSHIP CONSISTENCY IN PIED PIPER'S “LOOK-ALIKE INDEX™” AI COMPUTER VISION STUDY
November 2025
Groundbreaking national Dealership Facility Consistency Study™ used AI computer vision to analyze the exterior facilities of 18,662 automobile dealerships Auto brands were ranked by Pied Piper’s new Look-Alike Index™ measuring the consistency of more than 70 data points observed throughout each brand’s dealer network MONTEREY, CALIFORNIA, USA – November 17, 2025 – Chevrolet was found to have the most consistent dealership facilities in Pied ... Read More >
Yahoo Autos
Online vs. Phone: Who Wins in Service Appointments?
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October 2025
It should be easy, not annoying, for a customer to schedule a vehicle service appointment with a dealership. But sometimes it’s a hassle, as evidenced by a Pied Piper Management Co. study. The consultancy measured how effectively dealerships by brand handled service appointment requests, both online and on the telephone. Some dealerships did better than others. The ones with problems risk losing customer confidence and loyalty. “All a service ... Read More >
Wards Auto
Online vs. Phone: Who Wins in Service Appointments?
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October 2025
It should be easy, not annoying, for a customer to schedule a vehicle service appointment with a dealership. But sometimes it’s a hassle, as evidenced by a Pied Piper Management Co. study. The consultancy measured how effectively dealerships by brand handled service appointment requests, both online and on the telephone. Some dealerships did better than others. The ones with problems risk losing customer confidence and loyalty. “All a service ... Read More >
USED CAR NEWS
MINI USA Tops Service Scheduling Rankings
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September 2025
MINI USA ranked highest in Pied Piper's new 2025 PSI Service Scheduling Effectiveness (SSE) Auto Industry Study. For the first time, the study combined both Service Telephone Effectiveness (STE) and new Service Website Effectiveness (SWE) to measure how well dealerships schedule service appointments. Following MINI in overall SSE score were Lexus, BMW, Mazda, and Honda. While MINI had the highest overall SSE score in the 2025 study, Porsche ... Read More >
Automotive News
Mini top brand for scheduling service appointments, study shows
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September 2025
Pied Piper has combined its Service Telephone Effectiveness study and a new Service Website Effectiveness report to measure how well dealerships schedule service appointments. For the combined Service Scheduling Effectiveness Auto Industry Study, the consulting firm known for its benchmarking reports submitted nearly 5,000 service requests to dealerships representing every major auto brand. Dealerships received website and telephone scores from ... Read More >
Press Release: MINI USA LEADS AUTO INDUSTRY IN 2025 STUDY RANKING SERVICE SCHEDULING EFFECTIVENESS BY WEBSITE AND PHONE
September 2025
First-ever Service Scheduling Effectiveness™ (SSE™) study combined both website and phone performance Porsche ranked highest in the Service Website Effectiveness™ portion of the study Lexus ranked at the top of the Service Telephone Effectiveness® portion of the study Monterey, California, USA – September 15, 2025 – MINI USA ranked highest in Pied Piper’s new 2025 PSI® Service Scheduling Effectiveness™ (SSE™) Auto Industry Study. For the first ... Read More >
Digital Dealer
AI is Revolutionizing Automotive Service Scheduling
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July 2025
A recent study by Pied Piper has revealed that artificial intelligence is rapidly transforming the way automotive dealerships handle service calls, often outperforming human associates in key areas. The 2025 Service Telephone Effectiveness (STE) Study, which analyzed over 2,100 dealerships and 200 independent service centers, shed light on both the promise and limitations of AI in revolutionizing service operations. The data indicated that ... Read More >
Wards Auto
Better Call Handling Boosts Service Loyalty, Study Finds
July 2025
Dealership groups are improving at fielding phone calls from customers seeking service department appointments. That’s according to a new mystery-shopping survey by Pied Piper. The consultancy says quality call handling fosters healthy profits and happy customers – as opposed to those who get miffed by long waits and other phone mishaps. “A service customer's initial phone call is a dealership's first step toward building loyalty and generating ... Read More >
