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Best Practice Measurement & Reporting to Help Your Retailers Grow, Powered by Data Science & Interactive A.I.
Recent Press - Lead Handling Effectiveness
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Window + Door
Precision Garage Door Ranked #1 in Customer Lead Handling Effectiveness Home Services Study
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April 2026
Neighborly Brands’ Precision Garage Door Service ranked highest in the 2026 Pied Piper Lead Handling Effectiveness Home Services Industry Study, which evaluated major home services brands based on how effectively they interacted with new customers by phone, chat and web form, as well as follow-up by phone, text and email. Following in the rankings were Mister Sparky, Mr. Electric and Roto-Rooter, all scoring over 50 on a 100-point scale. For the ... Read More >
Franchise Chatter
The Silent Revenue Killer: A Deep Dive Into the 2026 Home Services Lead Handling Study (Q&A)
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April 2026
Whether it is a phone call left ringing or a dead-end AI interaction, nearly half of all prospective customers are slipping through the cracks before a business even realizes they’ve reached out. In an era where digital marketing costs are at an all-time high, these missed connections represent a massive revenue leak. Pied Piper has been a leading authority on retail performance for more than 15 years, developing their proven methodology through ... Read More >
Linkedin – Pied Piper CEO Fran O'Hagan
Massive Missed Opportunity in the Home Services Industry: 42% of Customer Inquiries Fail
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April 2026
Massive missed opportunity in the home services industry: 42% of customer inquiries go unanswered, lack follow-up, or fail to drive the next step in the buying process. In an $800 billion industry, that’s a significant amount of lost revenue. Home services is the industry homeowners depend on every day: electrical, plumbing, roofing, garage door repair, pest control, and more. Think of the white vans and pickups that show up at your home when ... Read More >
Press Release: PRECISION GARAGE DOOR RANKED #1 IN CUSTOMER LEAD HANDLING EFFECTIVENESS™ HOME SERVICES STUDY
April 2026
New Study Reveals 42% Lead Failure Rate Across Home Services Sector Despite Elite Performance from Top-Ranked National and Franchise Brands • A Pied Piper study of major home services brands evaluated 3,211 retail locations using Lead Handling Effectiveness™ (LHE™) to measure how effectively they handled new customer inquiries via phone, chat, or web form as well as follow-up by phone, text, and email. • Failure Rates Varied Widely: Brands such ... Read More >
