Measure, Report & Improve
Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Pied Piper Helps Brands Improve the Omnichannel Sales & Service Performance of their Retailers
Recent Press - Group 1 Automotive
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Press Release: GROUP 1 TOPS PIED PIPER'S 2025 SERVICE APPOINTMENT RANKINGS; INDUSTRYWIDE A.I. OFTEN BEATS HUMAN STAFF
July 2025
2025 Service Telephone Effectiveness® (STE®) Study shows that 8 out of 10 dealer groups improved their average STE scores from last year A.I. now rivals — and often surpasses — human agents in service call quality, but challenges remain 51% of independent service centers outperformed dealers — and booked appointments three days sooner Monterey, California, USA – June 7, 2025 – Group 1 Automotive dealerships ranked highest in Pied Piper’s 2025 ... Read More >
Press Release: HOW QUICK AND EASY IS IT TO SCHEDULE SERVICE FOR YOUR CAR? TOP AUTO DEALER GROUPS RANKED
Dealerships evaluated from customer's objective of quickly and easily setting up a service appointment
June 2023
Monterey, California – June 5, 2023 – Group 1 Automotive was ranked first of the seventeen largest U.S. auto dealer groups by the 2023 PSI® Service Telephone Effectiveness™ (STE™) Study, which measured the efficiency and quality of service telephone calls from a customer’s objective of quickly and easily setting up a service appointment. Following Group 1 in the rankings were Berkshire Hathaway Automotive and Ken Garff Automotive Group. Since ... Read More >
