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Massive Missed Opportunity in the Home Services Industry: 42% of Customer Inquiries Fail
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April 2026
Massive missed opportunity in the home services industry: 42% of customer inquiries go unanswered, lack follow-up, or fail to drive the next step in the buying process. In an $800 billion industry, that’s a significant amount of lost revenue. Home services is the industry homeowners depend on every day: electrical, plumbing, roofing, garage door repair, pest control, and more. Think of the white vans and pickups that show up at your home when ... Read More >
Press Release: PRECISION GARAGE DOOR RANKED #1 IN CUSTOMER LEAD HANDLING EFFECTIVENESS™ HOME SERVICES STUDY
April 2026
New Study Reveals 42% Lead Failure Rate Across Home Services Sector Despite Elite Performance from Top-Ranked National and Franchise Brands • A Pied Piper study of major home services brands evaluated 3,211 retail locations using Lead Handling Effectiveness™ (LHE™) to measure how effectively they handled new customer inquiries via phone, chat, or web form as well as follow-up by phone, text, and email. • Failure Rates Varied Widely: Brands such ... Read More >
